Refund policy

 

LIMPHORY Return and Refund Policy

This Return and Refund Policy applies to purchases made directly through LIMPHORY.

1. Return Request Period

Return or refund requests must be submitted within:

3 days from confirmed delivery.

Requests submitted after the applicable return period may be refused.

To begin a request, contact:

support@shoplimphory.com

2. General Return Conditions

To qualify for a standard return, the product must generally:

• have been purchased directly from LIMPHORY;
• be within the applicable return period;
• be in substantially the same condition as received;
• not show signs of misuse, improper handling, unauthorized modification, or avoidable damage;
• include the original components and accessories, where applicable; and
• meet the requirements of this policy.

LIMPHORY may request information reasonably necessary to evaluate the request.

3. Return Authorization Required

Customers must contact LIMPHORY before returning any product.

Do not send an item to the address printed on the original parcel, shipping label, warehouse documentation, or carrier label unless LIMPHORY has specifically instructed you to use that address.

International fulfillment locations are not necessarily authorized return centers.

Unauthorized returns may not be accepted or processed.

4. Non-Returnable Products

To the extent permitted by applicable law, certain products may not qualify for return, including:

• products that have been materially used or altered;
• products damaged after delivery through misuse or improper handling;
• personalized or custom-made products;
• products with broken hygiene or protective seals where return is not appropriate;
• rapidly deteriorating or perishable goods;
• products specifically identified as final sale where permitted; and
• other products that cannot reasonably be resold due to their condition.

5. Damaged or Defective Products

If an item arrives damaged or appears defective, contact us promptly at support@limphory.com.

We may request:

• order number;
• photographs of the product;
• photographs of the external packaging;
• photographs of the shipping label;
• video evidence showing the issue; and
• a written description of the problem.

Once the issue has been reviewed, LIMPHORY may provide an appropriate resolution, including replacement, refund, partial refund, or another reasonable solution.

6. Incorrect Products

If the item received is different from the item ordered, contact our support team.

Evidence may be required before the claim is approved.

Once verified, LIMPHORY may arrange a replacement or refund.

7. Missing or Incomplete Items

Orders may be divided into multiple shipments because products may be fulfilled from different international fulfillment centers.

If part of an order arrives separately, this does not necessarily mean that the remaining items are missing.

Customers should review available tracking information before submitting a missing-item claim.

If all shipments appear complete and an item is still missing, contact support@shoplimphory.com

8. Evidence and Verification

LIMPHORY may require reasonable evidence before approving a return, refund, replacement, or other remedy.

Requested evidence may include:

• order number;
• customer name;
• photographs;
• video;
• packaging;
• shipping label;
• tracking information; or
• other information reasonably related to the claim.

Failure to provide sufficient information may prevent LIMPHORY from completing the review.

9. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

If the return results from a verified LIMPHORY fulfillment error or verified damaged or incorrect product, LIMPHORY may provide return instructions or another resolution.

For discretionary returns, return shipping costs may be the responsibility of the customer to the extent permitted by applicable law.

10. Refund Approval

Submission of a request does not automatically guarantee a refund.

Each request may be reviewed based on:

• order records;
• delivery information;
• tracking;
• evidence supplied;
• product condition;
• circumstances of the request; and
• the requirements of this policy.

11. Refund Method

Approved refunds will generally be issued to the original payment method used for the transaction.

Refunds cannot normally be redirected to an unrelated account or payment method.

12. Refund Processing Time

LIMPHORY will normally process an approved refund within:

30 days.

After processing, additional time may be required before the funds appear in the customer's account depending on the payment institution involved.

13. Undeliverable Orders

Orders may become undeliverable because of:

• incorrect address information;
• incomplete delivery information;
• inability to contact the recipient;
• unsuccessful delivery attempts;
• failure to collect a package;
• delivery restrictions;
• refusal of the shipment; or
• customs-related circumstances.

If a shipment is returned, LIMPHORY will review the order before determining whether reshipment, refund, or another resolution is available.

14. Incorrect Addresses

Customers are responsible for submitting complete and accurate delivery information.

If an incorrect or incomplete address causes a shipment to be delayed, redirected, returned, or lost, additional shipping or handling costs may apply to the extent permitted by applicable law.

15. Refused Deliveries

Refusing delivery does not automatically create eligibility for an immediate refund.

A refused shipment may need to be returned through the carrier network and received or confirmed before the request can be reviewed.

Where permitted, reasonable costs caused by refusal or return-to-sender processing may be deducted.

16. Lost Shipments

If an order appears to be lost in transit, LIMPHORY may investigate using available fulfillment and tracking information.

A replacement, refund, or other appropriate solution may be provided after verification.

17. Cancellation

Customers who wish to cancel an order should contact support@limphory.com as soon as possible.

Cancellation is only possible when operationally feasible.

Once fulfillment, processing, or shipment has progressed sufficiently, LIMPHORY may be unable to cancel the order.

18. Refund Requests That May Be Refused

To the extent permitted by applicable law, LIMPHORY may refuse a request where:

• it was submitted outside the applicable period;
• the product does not meet the return conditions;
• the product was materially damaged or altered after delivery;
• requested verification information is not provided;
• the claim contains false or misleading information;
• the order has already received an appropriate resolution;
• there is evidence of fraud or refund abuse; or
• the request otherwise fails to meet this policy.

19. Fraud and Policy Abuse

LIMPHORY reserves the right to review unusual or repeated refund activity.

Fraudulent, fabricated, manipulated, or misleading claims may be refused.

Accounts or customers associated with serious or repeated abuse may be restricted from future transactions where permitted.

20. Contact

LIMPHORY
Email: support@shoplimphory.com