Shipping policy

LIMPHORY Shipping Policy

LIMPHORY operates an international fulfillment network to serve customers in different markets.

1. Fulfillment Locations

Our fulfillment network includes locations in:

  • United Kingdom
  • United States
  • China

The location used for each order is selected based on operational requirements.

2. Fulfillment Location Selection

The shipping origin may depend on:

  • product availability;
  • inventory levels;
  • customer's destination;
  • fulfillment efficiency;
  • order configuration; and
  • logistical considerations.

The customer's country does not necessarily determine the country from which the order will be shipped.

3. Shipments From China

Some LIMPHORY orders may be fulfilled and shipped directly from China, including orders placed by customers located outside China.

Other orders may be shipped from the United Kingdom, United States, or another international fulfillment location.

4. Order Processing

Before shipment, orders may undergo:

  • payment verification;
  • fraud screening;
  • inventory allocation;
  • fulfillment assignment;
  • picking;
  • packing; and
  • dispatch preparation.

Processing times may vary.

5. Estimated Delivery Time

Our estimated delivery time is:

4–15 days

This timeframe is an estimated delivery time and is not a guaranteed delivery deadline.

6. Factors Affecting Delivery

Delivery times may vary because of:

  • fulfillment location;
  • customer destination;
  • customs clearance;
  • customs inspections;
  • carrier delays;
  • weather conditions;
  • public holidays;
  • high order volumes;
  • logistical disruptions;
  • transportation delays;
  • incorrect delivery details; and
  • other circumstances beyond our reasonable control.

7. Dispatch

Once an order has completed fulfillment preparation, it may be transferred to a shipping or logistics provider.

Shipment information may become available after dispatch.

8. Tracking

Where tracking is available, customers may receive tracking information electronically.

Tracking updates may not appear continuously.

International shipments may move between facilities or networks without an immediate tracking update.

9. Multiple Shipments

An order may be divided into separate shipments.

This commonly occurs where products are stored at different fulfillment locations.

Separate packages may:

  • have different tracking numbers;
  • leave fulfillment centers at different times; and
  • arrive on different dates.

10. Customs Processing

International shipments may be reviewed by customs or other governmental authorities.

Customs processing and inspections are outside LIMPHORY's direct operational control and may delay delivery.

11. Duties, Taxes and Import Fees

Depending on destination and shipment method, orders may be subject to:

  • import duties;
  • taxes;
  • VAT;
  • clearance fees;
  • brokerage fees; or
  • other governmental charges.

Where such charges apply, responsibility will be determined according to the order terms and applicable requirements.

12. Delivery Delays

The 4–15 day delivery estimate may be exceeded.

Examples include:

  • customs delays;
  • inspections;
  • carrier disruption;
  • severe weather;
  • holidays;
  • high-volume periods;
  • inventory issues;
  • local logistics disruption;
  • transportation interruptions; or
  • circumstances beyond LIMPHORY's reasonable control.

13. Address Accuracy

Customers must provide a complete and accurate delivery address.

This includes all necessary:

  • street information;
  • apartment or unit number;
  • postal code;
  • city;
  • state or province where applicable;
  • country; and
  • recipient contact information.

14. Address Changes

Requests to modify an address should be submitted immediately to:

support@shoplimphory.com

Once an order has entered fulfillment or transit, LIMPHORY may be unable to change the address.

15. Failed Delivery

Delivery may fail when:

  • the address is inaccurate;
  • required information is missing;
  • the recipient is unavailable;
  • the customer fails to collect the parcel;
  • access to the delivery location is unavailable;
  • delivery is refused; or
  • local restrictions prevent completion.

16. Undeliverable Orders

If a parcel cannot be delivered and is returned, LIMPHORY will review the order.

Depending on the circumstances, the available resolution may include:

  • reshipment;
  • refund;
  • partial refund; or
  • another appropriate solution.

Additional shipping or handling costs may apply where permitted.

17. Refused Shipments

Customers should contact LIMPHORY before refusing an order.

Refusing delivery does not automatically result in an immediate refund.

The shipment may first need to complete the carrier's return process.

18. Lost Packages

If tracking indicates that an order may be lost in transit, contact:

support@limphory.com

LIMPHORY may investigate the shipment before determining the appropriate resolution.

19. Delivery Shown as Completed

Where tracking shows a shipment as delivered but the parcel cannot be found, customers should first check:

  • the delivery area;
  • household members;
  • reception or front desk;
  • designated safe locations; and
  • delivery notices.

If the parcel remains unavailable, contact LIMPHORY.

20. Orders in Transit

Once a shipment is in transit, LIMPHORY may be unable to:

  • cancel it;
  • redirect it;
  • change its destination;
  • modify the carrier; or
  • change the shipment method.

21. Contact

LIMPHORY
Shipping Support: support@shoplimphory.com